As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.
If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available we will process the charges and submit the order for shipment.
Our free curbside shipping in the Continental US can be upgraded with additional charges. Please email or call us for more details.
Curbside Delivery means your merchandise will be handed to you by the driver from the back of the truck. You must be prepared to move your merchandise from the truck to it's destination as the driver is not responsible for off-loading. If additional services are requested, required or deemed necessary, you are responsible for making payment for services directly to the freight company. Packaging and shipping materials are left for you. A responsible adult must be on-site during the entire delivery.
We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. Order processing times will be emailed to you after the order has been received. Incase you do not receive any confirmation email please feel free to follow up with us at Orders@TheBunkBedStore.com.